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Pre-Order Policy

Pre-Order FAQs:
Why pre-order?
Place your pre-order today to avoid getting sold out of our latest and most popular products! By pre-ordering with us, you are being placed on our list of priority customers for that particular item(s). Due to the limited nature of some of our products, we cannot always guarantee restocks.
When will I be charged for pre-orders?
You will be charged immediately upon completion of the checkout process.
When will my pre-order ship?
We always do our best to provide you guys with accurate product release dates however these dates are always approximate and can vary depending on the manufacturer/distributor. While we cannot provide you with an exact ship date, we can guarantee that we will expedite your pre-ordered item(s) within 2 - 3 business days, upon receiving and processing them into our warehouse. Once your order has been processed, packed and shipped, you will immediately receive an email notification with your tracking information.
What if my order consists of both in-stock & pre-ordered items? 
By placing an order with both in-stock, as well as pre-ordered items together, we will not ship any part of your order until all of your items have been received into our inventory. In order to avoid delays in receiving your in-stock item(s), we strongly suggest that you place separate orders.
Am I able to cancel my pre-order?
Please contact us for details. (Qualifying cancellations are subject to a 20% restocking fee)
Still have questions?
Whether you've already placed an order or with us and would like to check on the status of your item(s) or if you still have questions about our pre-ordering process, please do not hesitate to contact us at info@madpoppin.com. We are here to help.

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